We Can't Wait For You To See The New GivingFuel
See what's new in GivingFuel and what it means for you.
Frequently Asked Questions About The New System
Am I Required to Switch Immediately?
No, but once you see the 4.0 system, you will not want to wait a minute longer than necessary. The new 4.0 system was build entirely from the ground up. We know timing is important, so we plan to keep the Legacy 3.0 system active for 2 years (June 1, 2019) to give you ample time to switch.
Do I Need a New Account?
Yes. This is an entirely new platform, so you will need to create a new account on 4.0. Since the systems are separate you can use the same organization name.
How do I Sign Up?
Simply go to GivingFuel.com and hit the Sign Up button in the upper-right hand corner. It only takes about 30-seconds and doesn’t even require a credit card to start.
What is the Pricing for GivingFuel 4.0?
For existing GivingFuel customers, the Pro package is the same at $59 per month. If you are on one of our Legacy Basic packages, you will need to upgrade. For our Enterprise customers, our pricing on 4.0 is $99 per month.
New in 4.0 is the requirement to use gateways within our payment network, such as ones provided by Cornerstone Payment Systems or our in-house processor, Webconnex Payments. There is a custom gateway fee for gateways outside our payment network. Contact us for more details if this applies to you for how to waive any additional fee.
What Gateways are Compatible With 4.0?
New in 4.0 is an in-house payment processor called, Webconnex Payments, which is just 2.99% per transaction. We also are compatible with Cornerstone gateways such as Sage and Securenet. Other custom gateway options are Authorize.net and Stripe. If you choose to use a gateway other than Webconnex Payments or one through Cornerstone, there is a custom gateway fee to do so. Contact us for more details if this applies to you for how to waive any additional fee.
Can I Use the Same Username and Password?
Signup using the email address and password of your choice. Your email address in 4.0 is the username. So if you have been using a username only for your 3.0 account, you will use your email address to login to 4.0.
Can I Use the Same Subdomain?
Subdomains are available on a first come first serve basis. You should sign up soon to reserve your subdomain. If your current subdomain is not available contact us. We can verify if it belongs to another active account and can potentially reassign it to you.
What Happens to My 3.0 Account?
It will remain active until you upgrade to 4.0 and cancel or pause it. We plan to support 3.0 for the next 2 years to allow you time to make a smooth transition. After the 2-year mark, you won’t be able to create any new pages, but will still be able to access your data for an additional period-of-time.
I Have Active Recurring Donations in 4.0. Can You Migrate Them?
YES! We can migrate your existing 3.0 recurring donations into GivingFuel 4.0. To learn more about how to start that process, see our help article here. Although we can convert the recurring donation, any legacy giving pages will need to be re-created in the new 4.0 system. Once that is completed, we can import your recurring donors over to a new campaign in 4.0. The reason we are unable to automatically move campaigns over and copy all data is because it is an entirely new and separate system. In in fact it’s a completely different computer languages are architecture.
Do I Have to Keep Paying the Monthly Fee for My 3.0 Account?
When you make the switch, you will pause your 3.0 account and billing and your monthly fee will cease.