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Donor management

Track donor relationships, grow your impact

GivingFuel's CRM and donor management tools are designed to help your mission flourish.

Donor management features

  • Track a donor's online giving, event registration, and ticket purchases all on one contact profile

  • Easily update donor information and payment methods

  • Log donor interactions, create tasks, and link to a calendar

  • Add individual or organization contacts with specific subtypes into the GivingFuel database

  • Donation tables toggle between recent, declined, upcoming, and expired donations

  • Powerful view screens show every aspect of your donations

  • Upload a donor photo and social media profiles

  • Simple exports and integrations

Watch a demo of the GivingFuel CRM

See how easy it is to manage your donors, add contacts, and cultivate donor relationships.

FAQ

No contracts? Seriously?

It’s true - no contracts. For organizations doing impactful work in their communities or around the world, we didn’t like the idea of anyone feeling stuck with a monthly bill they didn’t want. With GivingFuel you can leave at any time. No hard feelings. Your donor data belongs to you and we’ll even help you move it.

Do you have platform, setup, or support fees?

No, nope, nada. Just a low monthly fee, simple credit card & ACH processing fees, and any other optional fees you choose (Text-to-Give, Custom Gateways, Communication Center, etc).

Can I migrate recurring donations to keep them processing?

You can. If you have 100 recurring donors or more, our team can help you keep recurring gifts flowing as you switch to GivingFuel. Fees are a one-time $500 (split into 2 payments) and $1 per recurring donor. Learn more about the process. Questions? Email us.

Can I migrate my historic donation data into GivingFuel?

At this time, you cannot. It is something we are working on however.

You are able to migrate your recurring gifts or import your contacts and their personal information. Just not their previous donation history. Import Contact is a one time $59 fee + $0.10 per contact (negotiated rates for over 1,000 contacts). Import Contact can migrate a person or organization information including name, email, address, phone, notes, and social media handles. Learn more about importing contacts.

As an alternative, GivingFuel can integrate with most large CRM platforms. Learn more about integrations.

What payment gateways can I use?

GivingFuel can work with a handful of payment gateways including our default gateway, Webconnex Payments (Powered by WePay) and our preferred partners at NMI and Authorize.net. For 1% more, you can also use the custom gateways of Stripe, Cybersource, PayFlowPro, and SecureNet (WorldPay). Get all the gateway info here to see which is right for you.

Is your pricing “per contact”?

No. GivingFuel has simple monthly plans that don’t change based on the amount of contacts, donors, or records you use on the platform.

Is there a donor ‘cover the fees’ option?

Yes. The default is 3%, but you can change it to any amount you want. On average, we see over 50% of donors elect to cover the processing fees for organizations on GivingFuel.

Can I pay annually or just monthly?

At this time, we only offer monthly payment options. But if you have a unique billing question or idea, please email us.

Can I move around on the plans?

Absolutely. You’re welcome to try out different plans and features as much as you’d like.

Do you offer onboarding or account set up?

Yes. We offer free onboarding & account set up help. We can do a phone call or Zoom screen share with you to ensure you feel ready and comfortable with GivingFuel! Schedule your free onboarding session today.

Can I use GivingFuel around the world?

Yes. Any donor in any country with a major credit card can make a gift on a GivingFuel donation page. Pro and Enterprise customers are also able to process donations in 15 unique global currencies and sync to local banks. Want to do a fundraiser in London, Shanghai, or Melbourne? We got you covered.

Do we have to be a nonprofit to use GivingFuel?

Nope. While most of our customers are nonprofit organizations, any type of business or sole proprietorship can use GivingFuel.

Can you do whitelabelling, domain masking, or logo removal?

Yes, email us for options and pricing.

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